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Services Provided with the Maintenance Agreement

Risk Management
  • Receiving periodic updates on errors and improvements
  • Receiving error notifications and updates
  • Database maintenance
  • Performance improvements
  • Oracle database setup (server change or malfunction)
  • Receiving help from the support desk (8 hours/5 days)
  • Access to web support portal
  • Creating notices with mail
  • Creating notices with phone
  • Assigned customer manager
  • On-the-spot support service
  • 24/7 remote malfunction response
  • Malfunction response (problems about collecting data)
  • Error response (problems not about collecting data)
Other Services Provided Within the Scope of the Maintenance Agreement
  • The setup of newly-issued software and hardware products for trial purposes and providing the customers with them free-of-charge for a certain period is ensured.
  • A certain amount of discount is applied in additional offers and software developments.

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Contact Us

  • Istanbul Head Office
  • Teknopark Istanbul Teknopark Boulevard No:1 - C1 Bloc Floor:8 Office No:1801-1802 Pendik 34906 Istanbul / Turkey
  • Phone: +90 216 504 02 55
  • Antalya Office
  • Antalya Teknokent R&D-1 Building Office:1/7 Akdeniz University Campus 07090 Antalya / Turkey
  • Phone: +90 242 226 24 78
  • Chicago Office
  • ProMANAGE Smart Manufacturing Solutions Inc. UILABS, 1415 N. Cherry, Chicago, IL 60642
  • Phone: +1 773 800 27 24

All of the featured information are original information about Doruk Automation and Software Inc.’s ProMANAGE product’s design and have brought under protection by the 5846 numbered Law on Intellectual and Artistic Works. All kinds of statements in this document are copyrighted. They cannot be shared with third parties without Doruk Automation and Software Inc.’s written permission.

Copyright © 2018, Doruk Automation and Software Inc.